🖥️ Customer apps and dashboard
1) Multi-level pricing (for Digital rental) 🚘
To allow for creating more flexible rental pricing options for your customers, ATOM has developed additional price brackets that you can apply for each vehicle model your service uses. For example, set up time and pricing brackets to give the best price to the customer who books the vehicle for a longer time period.
How does it work?
You can add additional rules for prices per minute, per hour, per day, per week, per month etc. The client will be charged for the advance booking based on the applicable price bracket, and after the actual ride ends, the system will recalculate in order to determine which price tier applies best.
How to activate it?
You can set up additional price brackets in each vehicle model by pressing the "+" button next to each time pricing type. The below example shows how you can price your rental to give the best possible price for a longer booking (10 EUR/day if the booking is for 1-4 days, 8 EUR/day if it's for 5-9 days):
In the mobile app the user will be able to see all the applicable pricing before booking the rental:
You can also use the price brackets the opposite way and give better pricing per minute to encourage clients to use the vehicles short-term instead of making longer bookings where you can set up higher prices accordingly.Idea:You can also set up pricing the way the first X minutes are for free using this new multi-level pricing logic.
2) Multi-stop functionality (for Ride-hailing) 🚕
Based on popular demand, ATOM team introduced a possibility for ride-hailing customers to add up to 5 additional stops to their ride request.
How does it work?
Before client confirms their ride request to the driver, they can edit their ride and add up to 5 stops they need to take on the way to the end location:
The driver will see on their side a route that includes all stops the client requested for their ride:
3) Scan data log for finding lost vehicles 💡
Now, you can get information on any vehicle location once it gets scanned by a customer. ATOM created a new dashboard section - Scan data log - which records the customer’s location when the user scans a vehicle. ATOM system will log all scanning events you can review and filter further. This can be useful, for example, to find vehicles that lost IoT signal a long time ago or vehicles that were stolen but still have QR code on them.
In the dashboard, go to More -> Settings -> Scan data log and filter by vehicle, time period and status if required:
4) Bulk zone import & export 🗺️
ATOM team added a helpful way to import and export zones as a GEOJson file. This can be helpful if, for example, you need to update zones regularly based on local municipality requirements - zones with the same ID will be overwritten and updated accordingly. Note that an upload file can contain up to 2,000 zones at a time.
Both options (import and export) can be found in each zone subsection on the right-hand top side:
5) Minimum transaction amount setting 💸
To eliminate unnecessary confusion and provide you with an opportunity to charge your debtors more efficiently, ATOM separated the Payment card verification fee setting and added the Minimal transaction amount setting.
What is the difference?
- Payment card verification fee - determines how much is charged when any new card or payment method is added by the customer to their app profile - this amount is added to the customer's wallet balance.
- Minimal transaction amount - the lowest fee you want to charge from your debtors, both manually and automatically. Note there can also be limitations from your payment gateway side - for example, the minimal charge allowed by Stripe is 0.50 EUR.
You can configure this in your dashboard under More -> Settings -> System preferences -> Payments:
6) Payment method display update 💫
As of now, clients can see which payment method will be used before they start any ride (Sharing, Rental, Ride-hailing). This will eliminate confusion on the customer side and also allow them to switch to another card (for example, a corporate card) before their ride begins.
Here's how it will look in the app:
7) Search by Error Code in the Vehicle errors ℹ️
We've added an option to look up specific vehicle error codes in your dashboard Vehicle error log (under More -> Settings). Previously, search was limited only by vehicle number and ID.
8) New team role - Fleet Manager (Rental and Sharing) 👨🏫
Based on customer feedback, we've added a new role in the system - Fleet Manager. This role focuses on IoT and vehicle management.
More information here:
9) Additional IoT and vehicle alerts and notifications 🔔
ATOM team has introduced three new IoT and vehicle alerts/notifications that are based on your service settings for cases:
- when the vehicle's battery (or fuel level) becomes low;
- when a vehicle enters the rebalancing status;
- when IoT loses connection after a specific time period.
You will be able to receive email notifications about the above events, as well as view them in the dashboard under More -> Settings -> Alerts & notifications.
More information here: https://support.atommobility.com/en/articles/6092001-non-critical-alerts-and-notifications
10) Driver commission update (Ride-hailing) 💵
We've added the recently introduced ride-hailing commission information to each ride record and driver export for a better overview by drivers and more ease of reporting for the ride-hailing service operators.
11) Sentinel integration 🔓
ATOM has integrated with smart locks from Sentinel, which can be used for bikes. Sentinel strives to provide the toughest and smartest keyless bicycle lock available. Functions include GPS tracking, tamper alert, crash alert and more. To add your Sentinel locks for your service, contact the ATOM support team at firstname.lastname@example.org.
More info: https://sentinel-lock.com
12) MDS protocol update 💡
We've updated our MDS API protocol integration from version 1.1 to version 2.0 to ensure ongoing compliance with local regulations for micromobility operators reporting information to their respective municipalities.