5 things to keep in mind when choosing your vehicle-sharing fleet for the 2023 season
March 20, 2023
min. read
Whether you're an experienced mobility veteran or a first-time entrepreneur, there are several things you need to keep in mind when choosing or upgrading your fleet for the 2023 season – be it cars, ebikes, or scooters.
In 2023, we'll see cities and countries implement stricter mobility management regulations and new safety requirements. Customer expectations will continue to grow in tandem with rising competition. And technological advancements will push the electric mobility industry to new heights.
To stay competitive and meet customer demand in terms of both quality and quantity, it's crucial to not only choose the right fleet for your business, but also carefully manage the related decisions that come with such an order. This will help you avoid running into unwelcome surprises both in the short- and long-term.
Here are the aspects to keep in mind when choosing your fleet this year:
1. Shipping prices are lower than last year
Following a hectic 2022 for logistics, 2023 brings good news for businesses – shipping prices have come down significantly and supply chains are finally starting to show some stability.
Recent research indicates that there has been a significant decline in freight rates, reducing shipping costs by up to 50% compared to last year's peaks. The falling cost of shipping provides mobility businesses with the opportunity to make better use of their resources and can even make a significant difference in business viability.
That said, it's difficult to accurately predict the trajectory of shipping prices going forward. Previous years have been characterized by perpetual instability and there is a possibility that costs may rise again due to global events. Hence, shipping expenses should be top-of-mind when considering ordering new vehicles, particularly from overseas.
2. Choosing vehicles: you get what you pay for
It may be a smart idea to reinvest the savings from falling shipping costs into the vehicles themselves. While cheaper brands might look appealing, bear in mind that they typically require more maintenance than their more expensive counterparts.
Accordingly, a larger upfront investment into more durable and reputable vehicles may pay off in the long run, as you benefit from reduced need for maintenance and the labor that comes with it. Better durability also means a longer vehicle lifespan.
For example, some of the largest shared e-mobility operators purchase their fleet from OKAI, which vehicles are known for their durability and can be ordered from the company's warehousing facilities in Europe. Segway and Feishen are two other Chinese manufacturers that also provide stock from their European warehouses. If you prefer EU-manufactured vehicles, you may want to consider the Estonian scooter manufacturer Äike.
Cheaper models may still be a fantastic option for first-time mobility entrepreneurs aiming to validate their business idea. However, anyone in it for the long haul should carefully weigh the risks and benefits of large investments in lower-end models.
That said, if buying a brand-new fleet is too costly for your business, consider used vehicles that were previously owned by other operators in the EU. It can be a more cost-efficient alternative for operators just starting out. Check out our vehicle marketplace, reach out to us, and we'll help you put your fleet together.
3. Regulations will change and your fleet must adapt
The micromobility industry has long been loosely regulated, but now this is quickly changing. This year, we can expect new and stricter requirements, especially when it comes to kick scooters. And you must be ready to adapt your fleet to meet these emerging requirements.
In other words, along with swappable batteries and a durable design, things like scooter modularity and adaptability will become more important than ever before. These features are crucial not only for integrating new technologies as they emerge, but also in their ability to comply with newly introduced regulations.
For instance, the growing movement to make helmets a requirement with kick scooters should lead you to consider models that either have these locks, or can be retrofitted to add them. Otherwise, you may find yourself with an unusable fleet.
4. Invest in spare parts ahead of time
Researching and purchasing extra batteries and recommended spare parts beforehand can help reduce downtime and ensure that your fleet is always ready to perform at maximum efficiency. “Getting at least a 50% share of spare batteries along with the initial order is a good idea,” suggests Dominik Graaf, advisor at FEISHEN New Mobility.
Dominik also highlights that, when it comes to spare parts, it's better to stock up on extra ones, than to find yourself with an incapacitated fleet for months as you wait for critical parts to be shipped. The best way to determine which and how many parts you need is to ask your manufacturer of choice.
Manufacturers typically have comprehensive metrics about the performance of their own products – they know the weak points, they know the lifespan, and they know the most common issues. Accordingly, they're uniquely positioned to make good recommendations about spare parts and often offer pre-made packages along with the initial order. You can expect the cost for spares to be around 2-5% of the value of the scooter.
5. Understand the associated costs of importing vehicles
If you've been researching manufacturers and their prices, you'll probably have reached the conclusion that it's cheaper to order from overseas than buy locally. There are significant price differences between, for example, buying scooters in the EU vs Asia, even when purchasing from the same manufacturer.
But the price of the vehicle is only half the story.
According to Dominik Graaf, the reason for the price difference is import-associated costs – when ordering from Asia, you will have to bear all the costs for shipping, customs, and delivery. Not to mention the hassle of managing the entire process. Whereas when you buy from a European warehouse, the bulk of these costs have already been paid by the manufacturer and are accordingly priced into the scooter or other vehicle.
Once this is accounted for, the price difference falls sharply.
Moreover, buying in Europe confers various other advantages, the most important being dramatically shorter lead times, reducing the time until you see the first scooters from months to weeks. Additionally, it gives you a local contact point, as well as simplifies accounting and other managerial processes.
Do note that, at the end of the day, it may still prove cheaper to buy from overseas. However, unless you've got the experience and tenacity to deal with international shipping and its related headaches, we recommend starting as locally as possible.
Bring it on, 2023
To summarize – we're at a unique time when falling costs offer more businesses the option to consider longer-term investments. Be it more durable scooters or well-stocked backup parts, now is a good time to be forward-thinking.
With the right fleet and the right mobility platform and software, your business will be well-positioned to navigate the challenges and opportunities of the 2023 season.
If you're looking to purchase vehicles for your mobility-sharing business, start with exploring ATOM Mobility's vehicle marketplace.
Need help or advise on business, software, or vehicles? Let's talk!
Interested in launching your own mobility platform?
Click below to learn more or request a demo.
Blog
Unmet demand heatmap: Turn missed searches into measurable revenue growth
📉 Every unmet search is lost revenue. The unmet demand heatmap shows where users actively searched for vehicles but none were available - giving operators clear, search-based demand signals to rebalance fleets 🚚, improve conversions 📈, and grow smarter 🧠.
February 17, 2026
min. read
Fleet operators don’t lose revenue because of lack of demand - they lose it because demand appears in the wrong place at the wrong time. That’s exactly the problem the Unmet demand heatmap solves.
This new analytics layer from ATOM Mobility shows where users actively searched for vehicles but couldn’t find any within reach. Not guesses. Not assumptions. Real, proven demand currently left on the table.
What is the unmet demand heatmap?
The unmet demand heatmap highlights locations where:
- A user opened the app
- Actively searched for available vehicles
- No vehicle was found within the defined search radius
In other words: high-intent users who wanted to ride, but couldn’t. Unlike generic “app open” data, unmet demand is recorded only when a real vehicle search happens, making this one of the most actionable datasets for operators.
Why unmet demand is more valuable than app opens
Many analytics tools track where users open the app (ATOM Mobility provides this data too). That’s useful - but incomplete. Unmet demand answers a much stronger question:
Where did users try to ride and failed? That difference matters.
Unmet demand data is:
✅ Intent-driven (search-based, not passive)
✅ Directly tied to lost revenue
✅ Immediately actionable for rebalancing and expansion
✅ Credible for discussions with cities and partners
How it works
Here’s how the logic is implemented under the hood:
1. Search-based trigger. Unmet demand is recorded only when a user performs a vehicle search. No search = no data point.
2. Distance threshold. If no vehicle is available within 1,000 meters, unmet demand is logged.
- The radius can be customized per operator
- Adaptable for dense cities vs. suburban or rural areas
3. Shared + private fleet support. The feature tracks unmet demand for:
- Shared fleets
- Private / restricted fleets (e.g. corporate, residential, campus)
This gives operators a full picture across all use cases.
4. GPS validation. Data is collected only when:
- GPS is enabled
- Location data is successfully received
This ensures accuracy and avoids noise.
Smart data optimization (no inflated demand)
To prevent multiple searches from the same user artificially inflating demand, the system applies intelligent filtering:
- After a location is stored, a 30-minute cooldown is activated
- If the same user searches again within 30 minutes And within 100 meters of the previous location → the record is skipped
- After 30 minutes, a new record is stored - even if the location is unchanged
Result: clean, realistic demand signals, not spammy heatmaps.
Why this matters for operators
📈 Increase revenue
Unmet demand shows exactly where vehicles are missing allowing you to:
- Rebalance fleets faster
- Expand into proven demand zones
- Reduce failed searches and lost rides
🚚 Smarter rebalancing
Instead of guessing where to move vehicles, teams can prioritize:
- High-intent demand hotspots
- Time-based demand patterns
- Areas with repeated unmet searches
🏙 Stronger city conversations
Unmet demand heatmaps are powerful evidence for:
- Permit negotiations
- Zone expansions
- Infrastructure requests
- Data-backed urban planning discussions
📊 Higher conversion rates
Placing vehicles where users actually search improves:
- Search → ride conversion
- User satisfaction
- Retention over time
Built for real operational use
The new unmet demand heatmap is designed to work alongside other analytics layers, including:
- Popular routes heatmap
- Open app heatmap
- Start & end locations heatmap
Operators can also:
- Toggle zone visibility across heatmaps
- Adjust time periods (performance-optimized)
- Combine insights for strategic fleet planning
From missed demand to competitive advantage
Every unmet search is a signal. Every signal is a potential ride. Every ride is revenue. With the unmet demand heatmap, operators stop guessing and start placing vehicles exactly where demand already exists.
👉 If you want to see how unmet demand can unlock growth for your fleet, book a demo with ATOM Mobility and explore how advanced heatmaps turn data into decisions.
Blog
🚀 New feature alert: Web-booker for ride-hailing and taxi operations
🚕 Web-booker is a lightweight ride-hail widget that lets users book rides directly from a website or mobile browser - no app install required. It reduces booking friction, supports hotel and partner demand, and keeps every ride fully synced with the taxi operator’s app and dashboard.
February 9, 2026
min. read
What if ordering a taxi was as easy as booking a room or clicking “Reserve table” on a website?
Meet Web-booker - a lightweight ride-hail booking widget that lets users request a cab directly from a website, without installing or opening the mobile app.
Perfect for hotels, business centers, event venues, airports, and corporate partners.
👉 Live demo: https://app.atommobility.com/taxi-widget
What is Web-booker?
Web-booker is a browser-based ride-hail widget that operators can embed or link to from any website.
The booking happens on the web, but the ride is fully synchronized with the mobile app and operator dashboard.
How it works (simple by design)
No redirects. No app-store friction. No lost users.
- Client places a button or link on their website
- Clicking it opens a new window with the ride-hail widget
- The widget is branded, localized, and connected directly to the operator’s system
- Booking instantly appears in the dashboard and mobile app
Key capabilities operators care about
🎨 Branded & consistent
- Widget color automatically matches the client’s app branding
- Feels like a natural extension of the operator’s ecosystem
- Fully responsive and optimized for mobile browsers, so users can book a ride directly from their phone without installing the app
📱 App growth built in
- QR code and App Store / Google Play links shown directly in the widget
- Smooth upgrade path from web → app
⏱️ Booking flexibility
- Users can request a ride immediately or schedule a ride for a future date and time
- Works the same way across web, mobile browser, and app
- Scheduled bookings are fully synchronized with the operator dashboard and mobile app
🔄 Fully synced ecosystem
- Country code auto-selected based on user location
- Book via web → see the ride in the app (same user credentials)
- Dashboard receives booking data instantly
- Every booking is tagged with Source:
- App
- Web (dashboard bookings)
- Booker (website widget)
- API
🔐 Clean & secure session handling
- User is logged out automatically when leaving the page
- No persistent browser sessions
💵 Payments logic
- New users: cash only
- Existing users: can choose saved payment methods
- If cash is not enabled → clear message prompts booking via the app
This keeps fraud low while preserving conversion.
✅ Default rollout
- Enabled by default for all ride-hail merchants
- No extra setup required
- Operators decide where and how to use it (hotel partners, landing pages, QR posters, etc.)
Why this matters in practice
Web-booker addresses one of the most common friction points in ride-hailing: users who need a ride now but are not willing to download an app first. By allowing bookings directly from a website, operators can capture high-intent demand at the exact moment it occurs - whether that is on a hotel website, an event page, or a partner landing page.
At the same time, Web-booker makes partnerships with hotels and venues significantly easier. Instead of complex integrations or manual ordering flows, partners can simply place a button or link and immediately enable ride ordering for their guests. Importantly, this approach does not block long-term app growth. The booking flow still promotes the mobile app through QR codes and store links, allowing operators to convert web users into app users over time - without forcing the install upfront.
Web-booker is not designed to replace the mobile app. It extends the acquisition funnel by adding a low-friction entry point, while keeping all bookings fully synchronized with the operator’s app and dashboard.
👉 Try the demo
https://app.atommobility.com/taxi-widget
Want to explore a ride-hail or taxi solution for your business - or migrate to a more flexible platform? Visit: https://www.atommobility.com/products/ride-hailing
Driver App demo credentials - Email: test@atom.com, Password: driver
