How technology is shaping the future of mobility
February 3, 2020
min. read
Technology is helping transform the future of urban transportation by influencing what mobility will look like, and how it will impact the modern city-scape. A recent article by Forbes Technology Council explained that there is a shared consensus around the four key features of future mobility: shared, hybrid, autonomous and electric. The next question becomes, what will mobility services will be available in the coming years? We have done some research to help breakdown the different perspectives on shared mobility as a mode of transportation in the future.
Why electric?
By 2040, electric cars will outsell gasoline-powered cars
Recently consumers have shifted their interest towards electric vehicles as a more sustainable and environmentally conscious option for long-distance travel. Predictions expect electric vehicles to surpass traditional combustion cars within the next 20 years, with 57% of passenger vehicles and more than 30% of global passenger vehicle fleet sales being electric by 2040. With this growth also comes a need for additional charging infrastructure to allow the vehicles to travel further over long distances. Currently there are about 13,000 electric vehicle fast charging stations across the US, compared to roughly 332,000 gas stations. Companies such as Volkswagon, GM and Tesla, have announced they are working on creating charging that will help drive sales in the future. Successful expansion into the market will require cities to develop smart plans that accommodate the needs of electric mobility.
Why shared?
Shared mobility has grown extensively since Uber (2009) and Lyft (2012) first entered the market. More and more operators continue to emerge worldwide, offering at least one ridesharing service to people in over 700 cities. These services are expected to expand even further in the future as a result of increased urbanization, as well as growing concerns around sustainability, economic stability and emissions. A report by the Internet of Things’ analyst firm, Berg Insights, found the number of car-sharing service users will grow from 50.4 million people in 2018 to 227.1 million people in 2023. Offering mobility as a service is helping reduce the number of single-use vehicles on the road, lending itself to a more functional form of travel.
Why autonomous?
A major challenge facing urban drivers is the issue of congestion and traffic jams. In some metropolitan cities, such as London, the problem lead to the enforcement of congestion charges in their most heavily populated neighbourhoods. In effect since 2003, these charges have helped reduce traffic by 30%, will simultaneously generating funds for the city. But is that enough? Autonomous vehicles are believed to be the next step in reducing congestion. A study conducted by researchers at the University of Cambridge found that when a fleet of autonomous vehicles are effectively communicating, keeping traffic moving smoothly, congestion rates could be reduced by 35%.
Why hybrid?
Micro-mobility is the use of small mobility devices, designed to carry one or two people, or ‘last-mile’ deliveries. This goes hand-in-hand with the rising interest in e-scooters and e-bikes that have seen exceptional sales growth in recent years. The combination of electric with single-use, lightweight vehicles is expected to surpass traditional modes of transportation. In their annual technology, media and telecommunications predictions, Deloitte predicted more than 130 million e-bikes will be sold between 2020 and 2023. Compared to the 1.8 million sold in Europe and 185,000 in the US during 2013, this significant increase suggests that e-bikes and other technology like it are the future of mobility.
How are city’s supporting?
Cities across the world have begun adapting strategies to assist with the future of urban mobility. Being the leader in reducing traffic, Singapore introduced Area licencing Scheme in 1975, enforcing a daily toll charge of $3 or $60 monthly for cars entering a central zone area during peak hours. The city experienced success resulting in fewer cars entering the zone during peak hours, a 35 percent increase in carpools and a minimum of $500 million saved by the city that could be used towards infrastructure improvements. The system has since been updated to an Electrical Road Pricing system in order to match the changing demands of the city’s core.
San Francisco has yet to enforce congestion pricing for its traffic heavy neighbourhoods, however, research is being conducted to determine the best solutions for the city. The Emerging Mobility Evaluation Report by the San Francisco Transportation Authority found 90 percent of all motor vehicle collisions are caused by human error, with approximately 80 percent involving some level of inattention. This has lead to a shift towards alternative modes of mobility and potential pilot projects within the city core. San Francisco has become known for its low income bike share programs. Launching in 2013 the Bay Area Bike Share Pilot requires at least 20% of stations be located in low-income communities, with an estimated 320 stations and 4,500 in 2017. Data collected by the Bike-sharing Blog estimates there are twice as many bike-sharing programs in the world as there were in 2014, with nearly 20 times more bikes available for public use.
The doors have opened for industry leaders to start making innovations within auto-mobility, influencing the modern city-scape. In addition to placing restrictions on heavily congested areas, the city of Helsinki has focused its efforts on improving the existing infrastructure and transportation options to encourage people to utilize other modes of mobility. A leader in mobility-as-a-service (MaaS) platforms, the city plans to replace 2.3 billion urban private car journeys annually by 2023. One of the ways it’s begun to accomplish this is through the app Whim. An app developed specifically for Helsinki, Whim provides access to all of the city’s mobility options through a monthly subscription. The future of mobility is at people’s fingertips.
What’s next?
Cities around the world are beginning to explore the possibilities of e-scooters as a means to travel short distances too far to comfortably walk, as well as a potential solution towards reducing the reliance on cars. The city of Tallahassee launched a pilot program in partnership with five major e-scooter companies: Bird, Lime, VeoRide, Spin and Gotch. The purpose is to determine solutions for the major problems being faced, but to also help develop good ridership habits. The companies deployed 200 e-scooters, each capable of travelling 15 mph, under new legislation that allows them to be treated the same as bicycles. With the success of programs such as this, and companies making pledging to maintain social responsibility for user safety, e-scooters as a primary mode of mobility are on the rise.
Nuro, a self-driving start-up, is one of the few companies to currently have a fleet of fully driverless vehicles operating on public roads. In February 2019, the company secured roughly $1 billion in additional funding from SoftBank allowing them to partner with the grocery-store chain Kroeger’s for a pilot project. The pilot service has been delivering groceries in Houston, Texas since March 2019, with expansions to include other goods like Domino's Pizza and Walmart products. As of right now the fleet stands at about 75 vehicles, with plans to go public in 2020. By introducing fully automated vehicles into the market, the number of people on the road will be reduced, optimizing efficiency and offering greater protection from potential collisions or incidents.
Nuro self-driving vehicle
In addition to reducing traffic in major cities, mobility companies are also focusing their resources on addressing concerns of energy consumption and emissions. The smart scooter mobility company, Gogoro, aims to leverage the power of technology in order to change the way technology is consumed and transform how cities operate to improve sustainability. Their first fleet of smart scooters launched in 2015, delivering a high performance electric riding experience to uses in Taiwan. The company also established a network known as the Gogoro Energy Network in Taipei offers more than 1,581 battery swap stations and supports over 199,478 battery exchanges every day. In Europe, a fleet of 3,500 emissionless smart scooters were released across three major countries in 2018, helping reduce CO2 emissions by 123,655 tons and displacing more than 58,731,863 liters of gasoline. By leveraging technological progress and innovations in modern infrastructure, Gogoro is becoming a leader in transportation solutions.
Electric scooter Gogoro with swappable batteries
Companies, like Tortoise, are looking to expand the capabilities of scooters even further by introducing fleets that can move autonomously across a city and reposition themselves, without a rider. The goal is to tackle the biggest challenge currently facing operators: relocating scooters. Tortoise plans to use autonomous technology combined with teleoperation to reposition and rebalance dockless, shared e-scooters in cities. The initial deployment will include between 50 to 100 scooters per operator in each market with the intention to equip every fleet with the ability to autonomously reposition themselves. Autonomous micro-mobility like e-scooters and e-bikes are believed to be the start for creating smarter, more technologically advanced cities.
How can we help?
As both industry leaders and cities around the world are finding new ways to support the rising trend of micro-mobility, we at ATOM Mobility want to help entrepreneurs looking to enter the market. We believe that shared mobility is the future of transportation, offering assistance with integrating industry-leading vehicles ready for shared mobility, including kick scooters, scooters, bikes, mopeds, cars and more. Our customers have an excellent grasp on the current needs of local markets, and we allow them to focus on marketing and operations, while taking care of the technology.
Sources:
https://www.bbc.com/news/technology-33183031
https://www.corporateknights.com/channels/transportation/sharing-road-canadian-cities-driving-progress-shared-mobility-15593076/
https://www.forbes.com/sites/forbestechcouncil/2019/11/22/four-keys-to-future-mobility-shared-hybrid-integrated-and-electric/#3feea979339d
https://edition.cnn.com/2019/07/18/cars/electric-car-market-sales/index.html
https://about.bnef.com/electric-vehicle-outlook/
https://www.businessinsider.com/ubers-history#june-2016-kalanick-proclaims-that-uber-was-profitable-in-hundreds-of-cities-globally-but-that-the-money-was-being-reinvested-in-its-war-against-chinese-rival-didi-the-company-said-at-the-time-that-it-was-losing-1-billion-each-year-in-its-fight-against-didi-34
https://www.cnbc.com/2019/11/08/top-ride-sharing-apps-in-europe-asia-south-america-africa-and-usa.html
https://iotbusinessnews.com/2019/11/14/60333-the-public-carsharing-fleet-reached-332000-vehicles-worldwide-in-2018/
https://www.bbc.com/news/world-us-canada-47874725
https://www.sciencedaily.com/releases/2019/05/190519191641.htm
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/846593/future-of-mobility-strategy.pdf
https://www2.deloitte.com/content/dam/insights/us/articles/722835_tmt-predictions-2020/DI_TMT-Prediction-2020.pdf
https://eresources.nlb.gov.sg/infopedia/articles/SIP_777_2004-12-13.html
https://eresources.nlb.gov.sg/infopedia/articles/SIP_832__2009-01-05.html
http://sfcta.org/sites/default/files/2019-03/Emerging%20Mobility%20Studies_11.pdf
https://www.sfmta.com/getting-around/bike/bike-share
https://www.businessinsider.com/bike-sharing-programs-doubled-since-2014-public-bikes-charts-2018-7?IR=T
https://www.smartcitiesworld.net/news/news/helsinki-leads-in-mobility-as-a-service-3308
https://whimapp.com/
https://eu.tallahassee.com/story/news/2019/07/15/electric-scooters-tallahassee-florida-bird-scooters-rental-gotcha-lime-spin-veoride-escooters/1708270001/
https://www.wctv.tv/content/news/Five-companies-launch-e-scooters-in-Tallahassee-during-pilot-program-512748851.html
https://nuro.ai/product
https://www.wired.com/story/softbank-nuro-self-driving-investment/
https://qz.com/1644476/nuro-will-deliver-dominos-pizza-with-its-robots-in-houston/
https://www.theverge.com/2019/12/10/21004678/nuros-driverless-delivery-robots-walmart-houston
https://medium.com/nuro/new-rules-of-the-road-for-california-and-autonomous-vehicles-2fa26a1159cb
https://www.gogoro.com/about/
https://www.tortoise.dev/
https://www.theverge.com/2019/10/15/20910083/tortoise-autonomous-electric-scooters-self-driving-robotics
https://www.fastcompany.com/90417611/it-was-inevitable-the-scooters-are-now-driving-themselves
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How to retain drivers on your ride-hailing platform long term
🚗💬 Why do ride-hail drivers quit – and what makes them stay? We break down insights from the 2025 Gig Driver Report and show how ATOM Mobility helps platforms keep drivers happy with instant payouts, dynamic pricing, and smarter tools.
September 23, 2025
min. read
How to retain drivers on your ride-hailing platform long term
In the ride-hailing business, getting enough drivers online is critical. But keeping them there is what really drives long-term success. Unlike traditional taxi services, ride-hailing drivers are independent contractors. They don’t have fixed shifts, guaranteed income, or long-term contracts. They log on when it suits them, and just as quickly, they can log off – or switch to another app.
That flexibility means you're not only competing for riders. You're also competing for drivers, every single day.
What makes ride-hailing different for drivers
Compared to traditional taxis, the ride-hailing model offers drivers more independence but less security. Taxi drivers usually worked under a dispatcher, used company-owned vehicles, and followed a set schedule. Ride-hailing drivers use their own car, their own time, and often multiple apps.
The benefits are clear: flexibility, lower entry barriers, and instant access to earnings. But the downsides are just as real: unpredictable income, lack of support, and platform instability. For platforms, that means driver loyalty is fragile. Small changes – like delayed payments or fewer rides – can cause drivers to leave.
Why driver retention matters
Most ride-hailing operators focus heavily on passenger growth. But without enough reliable drivers, demand turns into frustration. When wait times grow or no vehicles are available, users abandon the app. This makes driver retention a key metric – not just for operations but also for brand trust and profitability.
It’s more expensive to onboard a new driver than to keep an experienced one. A stable driver base delivers smoother rides, higher ratings, and better service coverage. If your drivers are churning every few weeks, your entire operation becomes reactive.
Inside the 2025 Gig Driver Report
A recent survey by Everee sheds light on what drivers want - and what makes them quit. In May 2025, 419 gig drivers in the U.S. were surveyed. Most of them worked across multiple apps, including Uber, Lyft and Shipt. The full findings are available in the 2025 Gig Driver Report by Everee.
Key findings:
- 68% of drivers work with two or more gig apps every month. Only 32% stick to one.
- 84% say fast access to earnings is important or very important when deciding where to work.
- 70% of drivers want their money within 24 hours.
- 44% would consider quitting if instant payouts became slower or more expensive.
- 21% would leave if onboarding took too long.
These numbers show how sensitive drivers are to delays, unclear policies, and inefficiencies. A small friction point in your system could be enough to push them to a competitor.
Why drivers leave
The survey also highlighted the most common reasons drivers stop working with a platform:
- 59% left after a sudden drop in pay rates or bonuses
- 48% due to fewer available jobs
- 44% when fees or restrictions were added to instant payouts
- 41% because of safety concerns during pickups or drop-offs
- 39% due to rigid scheduling or lack of flexibility
In short, if drivers feel their earnings or control are at risk, they move on. The ride-hailing industry is too competitive for platforms to assume drivers will stay loyal without constant support and improvement.
What platforms can do to retain drivers
To retain drivers long term, platforms need to act on what drivers value most. According to the same report, the top three areas that would increase loyalty are:
- Guaranteed minimum earnings or predictable income
- Better access to instant payouts
- A smoother, faster onboarding process
Additionally, drivers want to feel that their time is respected, their safety is prioritized, and that they are not left guessing about payments or platform changes.
How ATOM Mobility helps you build driver loyalty
With ATOM Mobility’s platform, ride-hailing operators have access to several features designed specifically with drivers in mind.
The “Offer Your Price” feature allows riders to bid slightly more during high demand or bad traffic conditions, giving drivers the chance to earn extra when it matters most.
Dynamic pricing lets operators automatically raise fares during weekends, holidays, or peak hours so that drivers earn more when demand spikes.
One of the most impactful tools is the instant revenue split system, where a driver’s commission is transferred directly to their Stripe Connect account after every successful ride. This eliminates waiting times and builds trust through real-time, transparent payouts.
To make things even smoother, ATOM Mobility offers a dedicated driver app where drivers can track performance, see earnings, and review ride history.
All of this adds up to a professional, transparent experience for drivers - and a stronger incentive to stay on your platform long term.
A dedicated driver app helps drivers track performance, earnings, and ride history. This kind of visibility increases engagement and reduces confusion. Instead of contacting support for payment questions, drivers can see everything directly in the app. The experience feels more professional and structured – which increases the chance they’ll stay longer.
You can explore the dedicated driver app in more detail on driver app overview.
Faster onboarding leads to faster activation
Another key piece of retention is how quickly drivers can get started. Platforms that make onboarding long or confusing lose drivers before the first ride. ATOM Mobility supports streamlined onboarding flows with pre-filled fields, automatic document validation, and built-in guides. In some cases, drivers can be onboarded, verified, and ready to drive within hours – not days.
A better experience creates loyalty
Drivers are not just users of your app – they are ambassadors of your brand. Every interaction they have, from the first sign-up to the latest payout, shapes how they feel about your platform. If it’s smooth, fair, and rewarding, they’re likely to stay. If not, they’ll be gone before the next weekend rush.
By investing in the right tools and understanding what really matters to drivers, platforms can reduce churn, increase satisfaction, and build a loyal driver base. And in a market where supply is everything, that loyalty pays off.
If you're building a ride-hailing operation and want to give your drivers a reason to stay, ATOM Mobility gives you the technology to make it happen. From instant payments to dynamic pricing and a dedicated driver app, everything is designed to keep your fleet active and engaged – for the long haul.
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ATOM Connect 2025: Where Europe’s shared mobility leaders meet
👉 ATOM Connect 2025 is an exclusive shared mobility networking event hosted by ATOM Mobility in collaboration with INVERS. This focused gathering will bring together industry leaders, innovators, and decision-makers from Europe's car-sharing and car-rental sectors to explore the future of shared mobility.
September 16, 2025
min. read
What happens when professionals from Europe’s car sharing and car rental industries gather under one roof? You get a day filled with fresh ideas, insightful discussions, and valuable connections that help shape the future of mobility. That’s what awaits at ATOM Connect 2025 - a dedicated industry event hosted by ATOM Mobility in partnership with INVERS.
This year’s gathering takes place on October 30, 2025, in Riga, Latvia, at the panoramic top floor of the AC Hotel by Marriott. With views stretching across Riga’s historic Art Nouveau district, the setting offers an inspiring backdrop for meaningful conversations about the next steps in shared mobility.
Date & Time: October 30, 2025, from 15:00 onwards
Location: AC Hotel by Marriott, Riga (top floor with panoramic views)
Hosts: ATOM Mobility & INVERS
Format: Expert talks, interactive Q&A, networking sessions, and evening drinks
Topics covered:
- Market insights from INVERS
- Scaling car sharing businesses
- Digital transformation in rentals
- Corporate mobility opportunities
- Eastern Europe’s shared mobility landscape
Why Attend ATOM Connect 2025?
Learn from industry experts
The agenda is designed to address today’s most relevant mobility challenges. Expect data-driven insights from INVERS, practical strategies for scaling car sharing operations, discussions on digital rental solutions and corporate mobility, plus a closer look at the unique opportunities and challenges in Eastern Europe.
The event will also be joined by BYD, one of the world’s fastest-growing electric vehicle makers, who will showcase their innovative, affordable EVs at our event.
Build valuable connections
ATOM Connect 2025 is a focused gathering that brings together operators, rental businesses, and mobility experts from across Europe. With a mix of talks, networking breaks, and an evening reception, the event offers the perfect setting to exchange experiences, discuss challenges, and explore future partnerships.
Join the Conversation
If you’re active in car sharing or rental industry and want to stay ahead in a rapidly evolving market, ATOM Connect 2025 is a must-attend event. Together with INVERS, we’re creating a space where the European shared mobility community can connect, learn, and look toward the future.
👉 Save the date and request your spot today*: https://www.atommobility.com/atom-connect-2025
*Please note: ATOM Connect 2025 is intended for shared car mobility and car rental industry professionals. Registration requests will be reviewed before confirmation.
Driver App demo credentials - Email: test@atom.com, Password: driver
