New feature that will boost your fleet uptime and client satisfaction – vehicle damage management
March 9, 2024
min. read
Is there anything more frustrating for a mobility user than needing quick access to a vehicle and having none available nearby?
Yes – finding a vehicle on the app, making your way to it, and discovering that it's broken.
Vehicle damage comes in all shapes and sizes from broken scooter kickstands and headlights to damaged moped QR codes and car engine issues. Even minor damage to a vehicle can severely affect its usability, putting it out of order until a ground operations team catches and resolves the issue.
Worst of all, it's often the customer who first encounters the problem and does so during one of the most sensitive parts of the user journey, namely, when they have an acute need for transportation.
As a result, unresolved maintenance issues are not only directly hurting your bottom line by taking one of your vehicles off the road, but they may severely negatively impact client satisfaction, too.
That's why the ATOM Mobility team has added a new solution to the vehicle-sharing and rental modules – vehicle damage management.
Let's take a closer look at this new feature, explore why it's important, as well as understand how it works from both the user and operator perspectives.
Vehicle damage reporting – a better experience for everyone
In the simplest terms, the new feature allows users to easily report any vehicle issues through the app – and for your operations team to effectively respond to and manage the reports. This helps your mobility business in several ways.
ATOM Mobility's vehicle damage reporting feature:
- Increases the speed at which you receive information about necessary repairs for your fleet,
- Enables you to respond to this information in an organized manner, as it streamlines operator tasks through the Dashboard and Service app,
- Equips users with a clear communication channel for reporting issues.
In unison, these help you ensure maximum uptime for your fleet, as well as offer various other benefits. These include:
- Identifying issues that routine maintenance might miss, e.g. a trunk stuck shut,
- Resolving customer anxieties by letting them report problems, e.g. people might be hesitant to use a damaged vehicle in case they get blamed for the issues,
- Giving you better control over the customer experience, e.g. turning a negative encounter with your brand into a positive one through communication,
- Easily tracking maintenance history for your fleet, e.g. discovering which vehicles fail often and require replacement.
Simply put, this new feature is a positive for everyone involved. All you need to do is set it up – let's find out how.
How does vehicle damage reporting work?
On the surface, it's simple – the customer reports some damage and you fix it. But underneath the hood, it's … still simple. Here's how the new functionality works from the perspective of your customers and your operators.
For your customers
In the user app, anyone can report an issue by clicking the “Report” button found on the vehicle card. For the Sharing module, it's located in the “More” menu, whereas for the rental module, the “Report” button is visible directly on the vehicle card.
After pressing the button, your customers will be able to indicate the faulty part, include a more detailed description in the comment field, as well as add up to three images of the issue in question.
The tags that the user sees can be customized in the Dashboard
Your customer can complete the damage report process quickly and painlessly and it wraps up with a friendly thank you message that lets them know that your team is ready to resolve the issue. The system will highlight previously approved damages for user convenience.
For your operators
Once a user submits a report, it will appear in your Dashboard. You can find “Damage reports” under “More” in your left menu.
Here the operator can verify, approve, and/or modify the reports. Once a report is checked, the operator can approve the report and then it gets passed onto the maintenance crew and their Service app. The admin can also add damages manually via the dashboard, for example if they notice any additional issues in the user pictures.
In the Service app, the approved reports appear as a task. When your team is done with repairs or maintenance, they can mark damages as fixed by clicking "Mark as done".
A highly useful feature is the ability to track damage reports and fixes, as well as who fixed them and how quickly – all of this data can be easily exported. This allows you to gain a broader understanding of the health of your fleet and its individual vehicles and make data-based decisions, e.g. about which vehicles to choose/avoid when growing your fleet.
ATOM Mobility – future-proof your mobility business
ATOM Mobility is a mobility superapp that equips mobility businesses with a robust solution for all their tech needs – from a modern user app to a functional platform for fleet management and more. This allows you to launch and scale your mobility business incredibly quickly, no matter the vehicle type.
More than that, a chief reason why many mobility entrepreneurs choose ATOM Mobility for the long term is that they benefit from the on-going improvements to the app – like the feature discussed in this article. Alongside our own continuous developments of the app, our team frequently receives requests for various custom additional features, and when we see broader applicability, we also make it available to our other clients.
But don't take our word for it – hear it from our clients in our latest case study.
Interested in launching your own mobility platform?
Click below to learn more or request a demo.
Blog
Introducing ATOM Mobility OpenAPI: Empowering mobility operators with seamless integrations
✅ ATOM Mobility has launched OpenAPI v1 - giving vehicle-sharing, rental, and ride-hailing operators full control to integrate their services into MaaS platforms, websites, and partner apps. Discover how this powerful tool can help you expand reach, automate operations, and drive more bookings.
July 9, 2025
min. read
We’re thrilled to announce the launch of the ATOM Mobility OpenAPI v1 - a major step toward enabling mobility operators to seamlessly integrate their services with third-party platforms, partner systems, and custom applications.
With the OpenAPI, ATOM Mobility opens up new possibilities for businesses running vehicle-sharing, rental, and ride-hailing services to extend their digital reach, enhance customer experience, and unlock new revenue streams.
What is an OpenAPI and why does it matter?
An OpenAPI (or application programming interface) is a set of standardized protocols that allows external software systems to interact with your platform. In simple terms, it acts like a bridge between your mobility service and the outside world — enabling secure data sharing and functional integration.
For mobility businesses, OpenAPIs have become a key tool for:
- Displaying fleet availability in Mobility-as-a-Service (MaaS) platforms
- Enabling ride or rental bookings directly from external platforms (websites, apps, kiosks)
- Automating back-office workflows and data pipelines
- Enhancing customer service tools with real-time ride information
What makes ATOM Mobility’s OpenAPI different?
While many mobility providers offer GBFS (General Bikeshare Feed Specification) to share read-only data (ATOM Mobility will continue supporting GBFS) - such as vehicle locations and availability - these feeds are typically limited to visibility. Users still need to switch to a provider's app to complete the ride.
ATOM Mobility’s OpenAPI is different. It offers full read-write access to the core functions of your platform - similar to what operators can already do in the back-office dashboard. This means that third-party apps can not only display your vehicles but also handle booking, payments, and ride management entirely within their own interface.
This is a game-changer for expanding your service footprint beyond your app.
What’s included in OpenAPI v1?
The first version of the OpenAPI supports all core modules — Vehicle sharing, Digital rental, and Ride-Hailing — with both public and private endpoints for:
- User registration and authentication
- Vehicle discovery and availability
- Zone rules, pricing, and ride logic
- Starting and ending rides or bookings
- Accessing ride history and user activity
- Enhanced actions: skip wallet checks, trigger some commands, bypass OTP, and more
Typical use cases
Here are some examples of how mobility operators are already planning to use the ATOM OpenAPI:
1. Deep MaaS platform integrations
Connect your fleet to fast-growing MaaS platforms, for example:
- umob - a Dutch mobility booking app that recently raised €3.5M to expand its "all-in-one" MaaS experience across Europe. With OpenAPI, your vehicles could be fully bookable and payable directly from their interface.
- Moovit – a mobility super-app used by over 1.7 billion riders in 3,500+ cities. Traditionally, Moovit displays vehicles using GBFS and redirects users to provider apps - with OpenAPI, the entire booking could happen inside Moovit.
- Jelbi (Berlin) - Germany’s flagship MaaS platform, integrating 12+ operators, including car-sharing, scooters, and public transport. A direct API integration offers visibility and usage on one of Europe’s most advanced multimodal networks.
2. Bookings via your website
Allow users to book rentals or ride directly from your website without needing to download an app upfront. This is especially useful for tourists, first-time users or hotels. The app would only be needed to unlock the vehicle or track the driver (in case of ride-hailing).
3. B2B partner integrations
Want to offer mobility through hotels, offices, or real estate platforms? Now they can show your vehicles and complete bookings within their apps - driving high-value B2B usage without manual overhead.
4. Customer support automation
Support agents can pull up a rider’s active trip data in external helpdesk tools using ride ID endpoints - improving efficiency and resolution speed.
5. Custom dashboards and analytics
Build your own reporting layer by pulling real-time and historical ride, user, and revenue data into tools like Power BI, Tableau, or custom CRMs.
How to enable the OpenAPI?
The OpenAPI is available to all ATOM clients on the Premium Plan, which includes:
- Access to full OpenAPI documentation and developer tools
- 100,000 API requests per month included in your support fee
- Technical assistance from the ATOM team for setup and testing
Ready to expand your mobility ecosystem?
Whether you’re exploring new channels, seeking B2B integrations, or joining a MaaS platform, the ATOM OpenAPI gives you the tools to scale faster and smarter. Want to learn more or schedule a call with our integrations team?
Contact us: https://www.atommobility.com/ask
Blog
Micro-mobility market consolidation heats up: ATOM Mobility acquires ScootAPI
In a significant move signaling further consolidation within the micro-mobility software sector, industry leader ATOM Mobility announced its strategic acquisition of ScootAPI. The deal, finalized on June 1, 2025, strengthens ATOM Mobility's dominant position in the B2B SaaS Micro-Mobility market.
June 16, 2025
min. read
In a significant move signaling further consolidation within the micro-mobility software sector, industry leader ATOM Mobility announced its strategic acquisition of ScootAPI.
The deal, finalized on June 1, 2025, strengthens ATOM Mobility's dominant position in the B2B SaaS Micro-Mobility market. This deal also marks a successful and timely exit for ScootAPI founder, George Kachanouski, who is already channeling his entrepreneurial energy into a new AI Venture in stealth mode for now.
For years, both ATOM Mobility and ScootAPI have been key players, providing essential software solutions for micro-mobility operators worldwide. This acquisition sees ATOM Mobility, led by CEO Arturs Burnins, proactively solidifying its market leadership. The move was driven by a strategic imperative to win the top spot in a competitive landscape by integrating ScootAPI’s valuable assets and client base.
About ATOM Mobility:
Founded in 2018 by Arturs Nikiforovs and CEO Arturs Burnins, ATOM Mobility empowers entrepreneurs to launch and scale mobility platforms worldwide, including vehicle sharing (scooters, bikes, mopeds, cars), digital rental, and ride-hailing businesses. With a suite of products including customizable rider apps, comprehensive dashboards, operator apps, and robust analytics, ATOM Mobility supports over 200 projects and 35,000 vehicles, facilitating over 1,000,000 rides monthly. The company is committed to providing reliable, agile, and well-designed technology with a strong focus on customer revenue growth and system stability, aiming to be the leader in B2B SaaS for micro-mobility.
About ScootAPI:
Founded in 2019 by CEO George Kachanouski, ScootAPI established itself as a significant player in the micro-mobility software space. The company delivered a robust white-label SaaS platform that empowered entrepreneurs and operators worldwide, successfully launching more than 50 distinct micro-mobility projects across diverse international markets. ScootAPI was dedicated to fostering 'smart' city transportation, thereby contributing to reduced CO2 emissions and an improved quality of urban life for communities worldwide.
"This is an acceleration moment for ATOM Mobility and the micro-mobility SaaS market as a whole," said Arturs Burnins, CEO of ATOM Mobility. "Acquiring ScootAPI aligns with our strategy to lead the industry and provide the most comprehensive, reliable, and innovative solutions to operators globally. We're excited to welcome ScootAPI’s clients into the ATOM Mobility platform, further accelerating the growth and efficiency of shared mobility worldwide."
For George, this move wasn't initially on his roadmap. He was invested in ScootAPI's growth. However, the recent explosion in AI technology sparked a new, compelling passion. “Selling ScootAPI wasn't something I was planning to do," George admitted. "We had built a good product, and the journey was far from over in my mind. But then the AI revolution really took off, and I found myself completely captivated by the potential of agentic workflows to automate business processes. The idea of building a new company in the AI space, something potentially even bigger and on a brand new frontier, became incredibly exciting."
As the transition moves ahead, George remains confident that ScootAPI's clients are in good hands. “ATOM Mobility has a clear vision and the technical depth to support operators long-term,” he said. “That was important to me. I didn’t want to hand things over to just anyone – I wanted to be sure the people relying on our platform would still be supported and able to grow.”
The integration of ScootAPI into ATOM Mobility promises a smooth transition for clients, who will now benefit from an expanded suite of features and robust support under the ATOM Mobility umbrella, further streamlining operations for micro-mobility entrepreneurs globally.
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