7 proven ways to boost your car sharing ratings
March 25, 2025
min. read
Car sharing can be a tough business. Your fleet is constantly in motion, customers have high expectations, and every review can impact your reputation. The difference between a good business and one that struggles often comes down to customer satisfaction – and that means keeping your ratings high.
So, what are the best ways to improve ratings in car sharing? Here are some smart solutions that can make a real impact.
1. AI-powered photo verification to prevent surprises
No one likes picking up a car and finding it scratched, dented, or dirty. AI-powered photo verification helps prevent these problems before they affect your ratings. The system ensures that users take proper photos before and after their ride. If a car is parked badly or a photo doesn’t show the vehicle correctly, the system flags it. This reduces disputes, increases accountability, and improves overall service quality.
Users also feel more secure knowing that they won’t be held accountable for damage they didn’t cause. This small step significantly improves trust in your service, which in turn helps maintain higher ratings over time.
Want to integrate this? Check out how ATOM Mobility supports smart integrations.
2. Customer support that actually helps
Fast and effective customer support is a game changer. Users expect quick answers, especially when they’re locked out of a car or facing a technical issue. Integrating tools like Zendesk, Intercom, or Mavenoid provides live chat, automated AI-powered answers, FAQs, and even emoji-based responses to make communication smoother. Happy customers leave better ratings – it’s that simple.
A great support system also means fewer negative reviews, as frustrated users are less likely to vent online when they can quickly get the help they need. Plus, automated FAQs help users solve minor issues on their own without waiting for a response.
3. Great IoT connectivity for a better experience
A smooth, uninterrupted experience is one of the biggest factors in user satisfaction. Vehicle connectivity solutions ensure that cars are always accessible when needed. Imagine a user trying to unlock a car, but the IoT lags or the car doesn’t respond. Frustrating, right? Integrating reliable IoT solutions minimizes these issues, making your service more dependable. ATOM Mobility supports a wide range of IoT modules like Teltonika, Geotab, INVERS and several others. This means your fleet remains connected, responsive, and reliable no matter what car models you have in your fleet.
A connected fleet also allows operators to quickly detect vehicle malfunctions, battery levels, and maintenance needs, ensuring cars remain in top condition before issues escalate.
See how seamless connectivity makes car sharing better.
4. Let users rate their ride
Giving customers a voice is essential. By allowing them to rate their ride, you get valuable insights into what’s working and what’s not. Did they like the cleanliness? Was the car easy to access? Was the trip smooth? This data helps you adjust and improve, keeping your service top-notch. Plus, users appreciate being heard, which encourages them to leave better reviews.
Encouraging feedback also lets you identify problem areas before they turn into frequent complaints. A proactive approach keeps customers engaged and boosts loyalty.
5. Clear and simple pricing
Surprise fees are a surefire way to get bad ratings. Users want transparency when it comes to pricing. Make sure your app clearly displays all costs upfront, including any deposits, insurance fees, or extra charges. Simple and honest pricing leads to trust, and trust leads to better reviews.
It also helps to offer clear explanations of what happens in case of late returns, damages, or toll fees. When users know what to expect, they’re less likely to be upset when additional charges apply.
6. Keep your fleet in top shape with preventive maintenance
It might sound obvious, but maintaining your vehicles properly is a huge factor in customer satisfaction. No one wants to deal with a car that smells weird, has a flat tire, or makes strange noises. Regular inspections, automated maintenance tracking, and in-app damage reporting help keep your fleet in top condition. Implementing task automation can further improve fleet maintenance, ensuring vehicles are always in optimal condition with minimal manual intervention. Well-maintained cars, happy customers, higher ratings.
Adding small touches like air fresheners, charging cables, and regular interior cleaning can elevate the user experience. Even if a vehicle is a few years old, good upkeep makes all the difference in perception.
7. All-in-one dashboard for smarter management
You can’t improve what you don’t measure. An advanced dashboard lets you track vehicle performance, monitor customer feedback, and optimize operations in one place. ATOM Mobility’s dashboard solution provides detailed analytics, helping you stay on top of issues before they affect your ratings.
By leveraging data insights, operators can identify peak rental times, adjust pricing models, and plan fleet expansions accordingly. A well-optimized system keeps operations efficient and users satisfied. Additionally, vehicle damage management helps customers easily report damages, allowing operators to address issues faster and improve overall service quality.
Improving your car sharing ratings isn’t rocket science, but it does require the right tools. By integrating AI-powered photo verification, enhancing customer support, ensuring seamless connectivity, and keeping your fleet well-maintained, you can significantly boost user satisfaction. And when customers are happy, your ratings – and your business – will thrive.
Interested in launching your own mobility platform?
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Top mobility conferences to attend this year: Must-see events for 2025
🌍 🚗 Want to stay on top of the latest trends in mobility? Check out the must-attend conferences in 2025! From urban transportation to micromobility, these events offer great networking opportunities and valuable insights into the future of mobility. 👉 ATOM Mobility will be at several events, so make sure to stop by our booth and chat with us!
June 5, 2025
min. read
The mobility industry is rapidly evolving, and staying ahead means connecting with the right people, discovering new technologies, and learning from experts. Conferences are a great way to do just that. Whether you’re a policy maker, an entrepreneur, or a fleet manager, the year ahead is packed with events where you can grow your network and gain valuable insights. Here’s a list of some of the top mobility conferences happening this year that are worth attending!
1. Velo-city 2025
The Velo-city conference is a must for anyone involved in urban transportation. With a focus on cycling and sustainable mobility, Velo-city brings together policy makers, city planners, and transportation experts to discuss how cities can become more bike-friendly and sustainable.
This year, ATOM Mobility will have a booth at the event, so if you’re attending, don’t forget to stop by and chat with our team. It’s a great opportunity to explore how new tech can make urban transportation smarter and more efficient.
Where: Gdansk, Poland
When: 10-13 June
Check it out: https://www.velo-city-conference.com
2. Micromobility Europe 2025
If you’re interested in micromobility – whether it’s e-scooters, bikes, or mopeds – Micromobility Europe is the place to be. This conference is the hub for mobility entrepreneurs, vehicle manufacturers, and operators of sharing services. You’ll hear from innovators in the space, explore the latest products, and attend workshops on everything from regulation to scaling your fleet.
At Micromobility Europe, ATOM Mobility will not only have a booth but our CEO will also be on a panel discussion on day two of the event (“Fleet Tech 2.0: The Tools Powering the Next Generation of Operators”). You can check out the full agenda here. We’d love to meet you, so make sure to stop by and say hi.
Where: Brussels, Belgium
When: 17-18 June
Check it out: https://micromobility.io
3. Gurtam Fleet Management Conference 2025
For fleet managers, car-sharing operators, and telematics professionals, the Gurtam Fleet Management Conference is a key event to attend. This conference focuses on optimizing fleet operations, the latest in vehicle tracking, and telematics technologies. ATOM Mobility will be among the visitors, and we’ll also be presenting on stage, where we’ll discuss some of the latest trends in fleet management and the use of AI ("AI-powered mobility: Vision, Precision, Prediction. A Look into How AI Transforms Fleet Parking Compliance, Vehicle Damage Detection, and Demand Forecasting.").
If you’re in the fleet management space, this is a great event to gather insights and share ideas with like-minded professionals.
Where: Vilnius, Lithuania
When: 10-11 September
Check it out: https://conference.gurtam.com
4. IAA Mobility 2025
One of the biggest mobility events in Europe, IAA Mobility gathers everyone from policymakers to automakers to discuss the future of transportation. With a wide range of topics including light electric vehicles (LEVs), micromobility, public transport, and Mobility as a Service (MaaS), this is a great conference for anyone interested in the broader scope of mobility.
Whether you’re looking to explore the latest in automotive technology or learn about policy changes affecting the mobility industry, IAA Mobility is a must-attend event.
Where: Munich, Germany
When: 9-12 September
Check it out: https://www.iaa-mobility.com/en
5. Mobility Live Saudi 2025
If you’re looking to tap into the growing mobility market in Saudi Arabia and MENA, Mobility Live Saudi is one of the largest events focused on urban transportation in the region. The conference brings together policy makers, car rental entrepreneurs, and mobility infrastructure developers to discuss the latest trends and innovations in connected vehicles, MaaS, and micromobility.
It’s an exciting event to explore the unique challenges and opportunities in the Saudi Arabian market, especially in terms of infrastructure and emerging mobility solutions.
Where: Riyadh, Saudi Arabia
When: 9-21 October
Check it out: https://www.terrapinn.com/exhibition/mobility-live-saudi
Why attend these conferences?
Each of these events offers a unique opportunity to connect with people in the mobility ecosystem. Whether you're looking to learn about new technologies, hear from industry experts, or network with potential partners, attending these conferences can help you stay ahead of the curve.
Plus, many of these events offer in-person interaction, which can be crucial for building strong relationships and fostering meaningful collaborations. From policy changes to new tech, these conferences are where you’ll find the insights that can shape the future of mobility.
Visit us at ATOM Mobility’s booths
If you plan on attending any of these conferences, make sure to stop by ATOM Mobility’s booth. We’ll be happy to talk about how we’re making micromobility, corporate car-sharing and mobility more efficient, sustainable, and accessible. Our team is excited to connect with fellow professionals, share insights, and discuss how we can all contribute to the future of mobility.
See you there!
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Where to buy scooters, bikes, and mopeds for your micromobility fleet
🛵 Planning to start a scooter, bike, or moped sharing service? Choosing the right vehicles is a huge part of your success. This guide explains where to buy used or new vehicles, what to expect from each option, and which brands are best for fleet operations.
May 20, 2025
min. read
Starting a micromobility business means making smart decisions early on. One of the most important is choosing the right vehicles. Whether you're planning to launch a fleet of e-scooters, bikes, or mopeds, the vehicles you choose will affect how fast you can get to market, how much you spend upfront, and how reliable your service will be.
There are two main ways to source vehicles: buy them used or buy them new from manufacturers. Both have their pros and cons, depending on your goals, budget, and timeline.
Option 1: Buy used vehicles
Buying used scooters, bikes or mopeds can be a great way to reduce costs when starting out. This is especially useful if you're still testing the waters or want to launch quickly without investing too much.
Where to find them:
- Cyclecure - Offers refurbished electric bikes and scooters, often with up to 60% savings compared to new. Each vehicle is inspected and comes with a 1-year warranty. A good example is their refurbished NIU NQi-series mopeds with warranty and ready-to-use condition – ideal for small-scale pilot projects.
- Fleetser - A platform for sourcing and selling mobility fleets. You can find bulk listings of used and new e-vehicles, including sharing-ready scooters and mopeds. One recent example includes a fleet of used Segway Max G30 scooters in good condition with fleet discounts.
- ATOM Mobility marketplace - Offers carefully selected scooters, bikes, and mopeds optimized for sharing. Vehicles come ready for fleet use, including IoT and software integration.
Pros:
- Lower upfront cost
- Faster delivery
- Often no minimum order quantity (MOQ)
Cons:
- Shorter lifespan or more maintenance
- Limited or no warranty
- Less consistency across fleet
Option 2: Buy new from manufacturers
If you're planning to scale or want full control from the start, buying new vehicles directly from a manufacturer or distributor might be a better fit. You get full warranty, better quality, and longer lifespan.
Where to buy:
- Directly from the manufacturers. For example, OKAI, Navee, Niu, Feishen...
- ATOM Mobility – Sometimes new and unused vehicle directly from other operators are listed there.
- Cyclecure – Besides used vehicles, also offers new models from trusted brands.
- Fleetser – Also lists brand new fleets available for order.
Pros:
- Warranty and post-sale support (if you purchase directly from the manufacturer)
- Brand-new condition and full lifecycle
- Easier to scale with consistent models
Cons:
- Higher initial investment
- Longer delivery times (especially when shipping from Asia)
- MOQ applies in most cases
New vs. Used – What to expect
If you're comparing both options, here are the main differences you should keep in mind:
Used vehicles are usually available faster and cost less upfront. You don’t have to commit to big orders and can start with just a few units. But they may need more maintenance, have shorter lifespan, and does not include any warranty.
New vehicles require more investment, but you get full warranty, latest models, and better support. Manufacturers may have minimum order requirements and longer delivery timelines, especially if shipping from Asia. However, the quality and reliability usually make up for it in the long run.
Most popular vehicle manufacturers (for direct orders)
If you're considering ordering directly from manufacturers, here are some of the most popular and proven brands used in shared mobility:
- OKAI (okai.co) – Popular models: OKAI ES600P (durable scooter for sharing), OKAI EB100B (e-bike)
- NAVEE (navee.tech) – Known for long-range, sharing-friendly scooters (reasonably priced)
- Segway Commercial (segway.com) – Widely used in fleets, especially the Segway Max Plus series and Segway e-moped.
- Yadea (yadea.com) – Offers sharing-grade mopeds like G5 and G5L
- NIU (niu.com) – Smart scooters and mopeds, including NQi-series, with good support
- Fitrider (fitriderscooter.com) - mainly focused on scooters
- Freego (freegobikes.com) and Hongji (hongjibike.com)
Each of these manufacturers offers models built specifically for sharing and large fleets. Features like swappable batteries, fleet dashboards, and rugged design come standard.
Choosing the right supplier depends on your goals. If speed and low cost are most important, used vehicles may help you get started faster. If you're building something long-term, investing in new vehicles may pay off through better reliability and longer lifespan.
In both cases, make sure the vehicles you choose are compatible with your platform – and that spare parts and support will be available. ATOM Mobility works with both used and new fleets and can help match you with the right vehicle options.
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