Everything you need to know about micromobility fleet insurance
September 14, 2023
min. read
For shared mobility operators, fleet insurance should be one of the top priorities. No matter the size or composition of your fleet, having the right insurance can offer peace of mind by protecting your business from unforeseen situations
However, the insurance question can sometimes seem daunting – especially if you're new to the industry. In this article, we will explore the key things you need to know about insuring your shared micromobility fleet.
Why you need insurance
Operating a shared mobility fleet isn’t always smooth sailing. Accidents can happen – whether it's a minor fender-bender or something more severe. Insurance serves as your safety net, offering financial coverage for repairs, replacements, and even potential legal obligations after an incident.
Here are the main reasons why insurance should be one of the top priorities for shared mobility fleet operators:
Legal compliance: In many places, insurance for shared mobility fleets is a legal requirement. You probably want to comply with these regulations to avoid any potential fines, penalties – or even the suspension of your operations.
Financial security: Insurance also helps keep your business going financially, no matter what happens. Without insurance, accidents, vehicle damage, or theft can seriously impact your finances. Comprehensive insurance coverage can ensure that you're not left scrambling to cover any unexpected expenses.
Understanding shared micromobility insurance
When it comes to insuring micromobility fleets, part of the challenge stems from the fact that the market is relatively new. Some insurance underwriters avoid dealing directly with micromobility because it's seen as an unfamiliar market.
This is where brokers like Cachet and others specializing in micromobility insurance come in. They partner with various insurance underwriters to provide coverage for operators in this field.
When it comes to shared micromobility, insurance coverage generally has a twofold role: safeguarding assets and handling third-party engagement in the event of accidents.
Liability coverage: Securing third-party public liability insurance for shared mobility fleets is not just a matter of choice – in some places, it's mandated by law. This insurance serves to protect pedestrians and riders in the unfortunate event of accidents, providing financial coverage for injuries and damages that may arise. In other words, it's a safety net that offers peace of mind to operators.
When it comes to mandatory third-party liability insurance, the negotiations with the insurance company usually begin by figuring out what the local authorities require to give them a permit. After that, the insurance policy is adjusted to meet the specific demands outlined by these authorities.
Physical damage coverage: This covers the repair or replacement costs of vehicles if they are damaged due to accidents, collisions, vandalism, or theft. Depending on the policy, physical damage coverage may also extend to equipment like GPS devices, charging stations, and other hardware.
What decides your insurance premium payments?
The amount you'll pay in premiums depends on various factors that are specific to your business This includes your fleet's makeup, where and how you operate, and the level of coverage you're aiming for.
Fleet usage: The more a shared micromobility fleet is used, the more chances there are for things to go wrong. When a fleet is in high demand and used often, there's a greater likelihood that something might happen that requires insurance coverage.
Rider behavior: Insurance companies also consider the fleet's ability to predict and manage undesirable rider behavior. Reckless riding, improper parking, or violating traffic rules can significantly increase the risk of accidents and incidents. Operators that have better measures in place to anticipate and mitigate such behaviors can demonstrate a lower risk profile to insurance providers.
Value of the fleet: How much your vehicles are worth individually and as a fleet will affect how much you pay for insurance. If your vehicles are expensive, your insurance premiums will be higher because it would cost more to replace them if they get damaged or lost.
Size of the fleet: Operators can often negotiate more favorable insurance rates for proportionally larger fleets. As the number of vehicles increases, the overall expected risk is distributed and “diluted” as a result – which translates to lower premiums per vehicle.
However, some brokers like Cachet have embraced a broader approach, ensuring that smaller and medium-sized fleets can also benefit from insurance coverage.
Technology implementation: Shared mobility services that employ technologies like GPS tracking, telematics, and IoT devices can provide insurers with valuable data. This data can then help assess driver behavior and usage patterns, enabling insurers to offer more accurate and tailored premium rates. This also takes into account how simple it is for scooters to be stolen and how well the recovery processes function – which can also play a role in insurance expenses.
Where you operate: The location in which your fleet operates is another important factor. From the insurer’s perspective, different areas pose varied levels of risk. For example, urban mobility – which is associated with a higher risk of accidents – may incur higher premiums compared to vehicles used in rural areas.
Level of coverage: The level of coverage you choose directly affects how much you pay in premiums. Opting for higher coverage limits means you get more comprehensive protection, but obviously, it also means your insurance costs go up.
Choosing the ideal insurance for your fleet
Every shared mobility fleet and business is different, so your insurance needs will depend on things like the type and size of your fleet, where you operate, how much risk you're comfortable with, and of course – how much you are willing to pay.
For example, do you require coverage for specific risks, like vandalism, or perhaps your fleet is composed of premium vehicles that are more expensive? To make it more relatable, let's dive into a practical case of a shared micromobility operator's experience with insurance.
How Hoog found the right insurance with Cachet
The concept behind Hoog Mobility is to revolutionize transportation in smaller Estonian towns. They recognized the need for efficient and eco-friendly local travel and brought a shared mobility solution often seen in big cities but missing in smaller communities: electric scooters.
Cash-strapped mobility startups often worry about potential damage or vandalism happening to their shared vehicles. This concern is shared by traditional insurance companies too. As a result, these insurers might hesitate to provide coverage for shared scooters, and if they do – it's usually at a higher cost.
Faced with this challenge, Hoog initially operated without insurance due to the steep expenses. But that changed when Cachet provided them with a customized insurance solution that perfectly suited the company's needs. Hoog also realized that the initial worry about vandalism wasn't as much of an issue as they thought. But still – having insurance for their fleet turned out to be a sound financial decision that gave them peace of mind.
Concluding remarks
Don't underestimate insurance – it's just as crucial as having a top-notch fleet and solid scooter sharing software. Insurance is best approached proactively – discovering you've cut corners after an unforeseen event will cost you significantly more.
Getting insurance for shared micromobility might be a bit trickier since it's still a new concept, but we've seen that even smaller fleets can make it work – it's just a matter of finding a suitable partner who understands your needs.
At the end of the day, insurance isn't merely about meeting legal requirements – it showcases your dedication to safety, responsible operations, and the well-being of everyone involved in your mobility business.
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New feature alert: Vehicle availability calendar for P2P rentals
📆🚗 Managing vehicle availability is now easier than ever. Each rental vehicle can now have its own availability schedule, allowing operators or vehicle owners to define exactly when it can be booked. Keep vehicles available 24/7, create recurring weekly schedules, configure multiple unavailable periods, and make one-time availability changes directly from the calendar - all while preventing conflicts with existing bookings.
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Managing vehicle availability has become much more flexible. With the new Vehicle availability calendar, every rental vehicle now has its own availability schedule, allowing operators or vehicle owners to define exactly when a vehicle can be booked.
By default, vehicles remain available 24/7, but operators can switch to a custom schedule and configure recurring unavailable periods or make one-time availability adjustments directly from the calendar.
Key capabilities
📅 24/7 availability by default
Newly added vehicles are automatically available around the clock. No additional setup is required.
🔄 Recurring weekly availability schedules
Configure custom weekly availability for each individual vehicle by defining one or multiple unavailable periods for every day of the week.
Navigation:
Vehicles → Select vehicle → Edit → Set availability
⚙️ Multiple unavailable periods per day
Need to block vehicles for maintenance, charging, cleaning, or personal use? Add as many unavailable time slots as needed for each day.
📆 One-time availability changes
Override the recurring schedule for a specific date without affecting the permanent weekly configuration. Perfect for holidays, temporary maintenance, or special events.
Navigation:
Vehicles → Calendar view → Click any available or unavailable time slot to add or edit
🔴 Visual availability overview
Unavailable periods are highlighted directly in the vehicle calendar, making it easy to identify when a vehicle can or cannot be booked.
🛡️ Booking conflict protection
To prevent scheduling issues, the system validates every availability change. If the selected period overlaps with an existing booking, the update cannot be saved and the operator will receive an error informing them that a booking already exists for that time.
How it works
The feature combines two layers of availability:
- Recurring schedule – the vehicle's permanent weekly availability pattern.
- Calendar exceptions – one-time changes that apply only to a specific date without modifying the recurring schedule.
For example, if a vehicle is normally unavailable every Wednesday from 10:00–12:00, you can temporarily extend, edit or reduce availability for a single Wednesday while leaving all future Wednesdays unchanged.
Why it matters
P2P rental businesses often manage vehicles with different owner preferences and operating hours. This feature gives operators the flexibility to support virtually any availability scenario while keeping bookings accurate and preventing scheduling conflicts.
Whether you're managing a small peer-to-peer fleet or thousands of rental vehicles, the new vehicle availability calendar makes availability management significantly easier and more reliable.
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📲 Choosing mobility software is a decision that can shape your business. 🔍 This review takes a deeper look at ATOM Mobility, covering how the platform works, 💰 its pricing model, 🔌 hardware flexibility, 🤝 customer support, and 🚀 the types of operators it's built for.
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Choosing mobility software is a long-term decision. Once a platform is integrated into daily operations, replacing it can take months and require significant time and resources. That's why it's worth looking beyond feature lists and understanding how a platform performs in practice.
ATOM Mobility has become the leading white-label mobility platform for operators launching and scaling vehicle-sharing, car rental, and ride-hailing businesses. This review covers how the platform works, how its pricing is structured, what customers say about it, and the types of businesses it's best suited for.
What is ATOM Mobility?
ATOM Mobility is a white-label SaaS platform built specifically for mobility businesses.
Instead of developing software in-house, operators can launch their own branded mobility service using an established platform that already includes the infrastructure needed to run daily operations.
The platform brings together three products:
- Vehicle sharing
- Digital car rental
- Ride-hailing and taxi services
All three run on the same technology, allowing operators to manage multiple mobility services without maintaining separate software platforms.
Pricing: simple and built to scale
ATOM Mobility uses a transparent pricing model based on a one-time implementation fee followed by a subscription that scales with the business. The exact cost depends on the products, integrations, and level of customization required, but customers know what is included from the start, without unexpected licensing costs or hidden platform fees.
Compared to building proprietary software or purchasing enterprise mobility platforms, ATOM Mobility can be up to five times more affordable, depending on the project and deployment requirements.
What's included in the platform?
The rider app is an important part but not the only service on the platform. Customers use the mobile app to register, verify their identity, locate nearby vehicles, unlock them, make payments, purchase subscriptions, and manage bookings.
Operators manage the business through a web dashboard that provides access to fleet monitoring, pricing, reservations, customer management, payments, analytics, maintenance workflows, reporting, promotions, and day-to-day operations.
For fleet management, ATOM Mobility also offers a dedicated Operator app, designed to help teams manage vehicles, tasks, damages, and routes while on the go.
Companies offering ride-hailing services also receive a dedicated driver app, allowing drivers to accept rides, navigate trips, and track their earnings within the same ecosystem.
Altogether, the platform includes more than 300 features and 100+ integrations designed specifically for mobility operators, allowing businesses to launch 8-15 times faster than building comparable software from scratch.
What does hardware-agnostic mean?
One of ATOM Mobility's biggest advantages is its hardware flexibility. The platform works with numerous IoT providers and vehicle manufacturers, meaning operators are not locked into a single hardware supplier.
For example, if a business decides to replace its smart locks or expand its fleet with vehicles from another manufacturer, it doesn't need to replace the software platform as well. This gives operators more flexibility as their business evolves and reduces the risk of becoming dependent on a single hardware vendor. To name just a few, ATOM Mobility already supports integrations with Segway, Teltonika, Acton, Omni, Okai, Fitrider, Freego, Zimo, Marti, Comodule, Hongji, Yadea, NIU, NEXT, Geotab, Acacus, INVERS, Velco, Navee, Vaimoo, Dynasys, 2hire, Sentinel, Linka, and many others.
Customer support
Launching a mobility business often requires close collaboration between the operator and the software provider, particularly during implementation and expansion.
ATOM Mobility provides support through email, WhatsApp, and scheduled calls with a dedicated team that has worked together for several years. Rather than speaking with a different representative every time, customers build relationships with specialists who become familiar with their business and operational goals. For urgent or business-critical matters, customers can also communicate directly with company leadership, including the CEO when needed.
What customers say
ATOM Mobility has received consistently positive reviews on Capterra, where customers frequently highlight both the quality of the platform and the team behind it.
Some of the reviews describe ATOM Mobility as:
"ATOM is an exceptional app developer."
"Clear communication and good service."
"Atom has been a reliable partner to us for 3 seasons now."
"Great Partnership with the ATOM Team."
"Reliable Partner with Great Support and Continuous Improvements."
Across the reviews, the same themes appear repeatedly: responsive communication, long-term partnerships, and continuous product development.
Who is ATOM Mobility best suited for?
ATOM Mobility is designed for companies that want to launch, operate, or scale a mobility business without spending years developing proprietary software. The platform is ideal for entrepreneurs launching their first mobility service, SMEs entering the shared mobility market, established operators expanding into new cities or mobility verticals, and fleet operators managing anywhere from a single vehicle to more than 10,000 vehicles who need a modern, feature-rich platform at a reasonable cost.
Because the platform is white-label, operators keep full control over their branding, pricing strategy, and customer experience while relying on technology that has already been proven across more than 80 different markets.
Who isn't it for?
ATOM Mobility is built specifically for vehicle sharing, car rental, and ride-hailing businesses. Companies such as Uber, Bolt, Lime, and Voi have invested hundreds of millions of dollars and many years into developing proprietary software, creating platforms that are deeply integrated into their operations. While replacing such systems could potentially deliver commercial benefits, the migration effort, operational risk, and loss of flexibility that comes with owning and customizing their own technology make a complete platform switch unlikely. As a result, these companies typically continue investing in their in-house platforms rather than adopting third-party software.
Similarly, companies looking to build software outside the mobility sector or develop entirely different types of platforms may find that ATOM Mobility's feature set is too focused on its core products.
Pros and potential limitations
Like any software platform, ATOM Mobility has strengths as well as situations where another approach may be a better fit.
Pros
- White-label platform covering vehicle sharing, car rental, and ride-hailing.
- More than 300 mobility-focused features.
- 100+ ready-to-use integrations.
- Transparent pricing with no hidden platform fees.
- Hardware-agnostic architecture that supports multiple IoT providers.
- openAPI access.
- ATOM Academy access - educational resources for mobility entrepreneurs.
- Dedicated support team with direct communication channels.
- Proven by operators across multiple markets.
Potential limitations
- Designed specifically for mobility businesses rather than other industries.
- Companies with highly customised proprietary software may not benefit from switching.
- Global operators that have already invested heavily (Uber, Bolt) in their own engineering teams are unlikely to replace their existing platforms.
For startups, SMEs, and growing mobility operators, ATOM Mobility offers a practical alternative to building software in-house. The platform combines three mobility products in a single ecosystem, supports a wide range of hardware providers, and includes the operational tools needed to launch and scale a business. Beyond the technology itself, customers gain access to ATOM Academy - industry expertise, best practices, and educational resources, helping them avoid common mistakes and build a successful mobility business faster.
It isn't intended to replace proprietary platforms developed by companies such as Uber or Bolt, nor is it designed for businesses outside the mobility sector. For operators looking for an established white-label platform backed by long-term customer support and continuous product development, ATOM Mobility is a solution worth considering.
Driver App demo credentials - Email: test@atom.com, Password: driver
