Insights and news from the ATOM Mobility team
We started our blog to share free valuable information about the mobility industry: inspirational stories, financial analysis, marketing ideas, practical tips, new feature announcements and more.
We started our blog to share free valuable information about the mobility industry: inspirational stories, financial analysis, marketing ideas, practical tips, new feature announcements and more.
🌴 How e-moob became Aruba’s leading scooter operator 🚲⚡ From a Bird partnership in 2020 → to full independence with ATOM Mobility in 2023. Today: 150+ scooters in Aruba + fleet in Costa Rica. ⭐ 4.9/5 ranking on iOS & 4.8/5 on Android.
🌴 How e-moob became Aruba’s leading scooter operator 🚲⚡ From a Bird partnership in 2020 → to full independence with ATOM Mobility in 2023. Today: 150+ scooters in Aruba + fleet in Costa Rica. ⭐ 4.9/5 ranking on iOS & 4.8/5 on Android.
What began as a local partnership with Bird in 2020 has since grown into a fully independent scooter-sharing business with operations in Aruba and Costa Rica – and soon, mopeds in Spain. At the heart of this shift is e-moob’s decision to take full control of its fleet, its brand, and its technology. That control, Santos says, came with switching to ATOM Mobility.
Launch date: 2020 (with Bird), independent launch with ATOM Mobility in December 2024
Country: Aruba and Costa Rica
App Store: 4.9 / 5 ⭐
Google Play: 4.8 / 5 ⭐
Fleet: 150+ scooters in Aruba, smaller fleet in Costa Rica
Web page: https://e-moob.com
App Store: https://apps.apple.com/us/app/e-moob/id6642640340
Google Play: https://play.google.com/store/apps/details?id=e.moob.app
In a market as compact and tourism-driven as Aruba, micromobility is a unique challenge. There’s limited space, high operational costs, and intense competition for visitor attention. But for Luis Santos, co-founder of e-moob, it was also the perfect opportunity.
Starting in a market built for tourism
e-moob launched in Aruba, where the economy relies heavily on tourism - over 3 million visitors per year. Almost all of e-moob’s users are tourists, with 99% of rides coming from short-term visitors. The island’s layout and mild weather make it ideal for short scooter trips along the coastline, especially in popular resort areas.
“Aruba is a super small market, and it can get flooded quickly,” says Santos. “We learned from experience that we can’t go beyond 1,000 scooters here. So when we wanted to grow, we had to expand outside the island.”
That led to e-moob’s second market: Tamarindo, Costa Rica – another sunny, coastal town with a young, active tourist crowd. The business model remains the same: light, flexible mobility for short-distance use, tailored to tourism patterns.
Long setup, fast scale
Launching operations in Aruba wasn’t quick. “Before we even started, it took almost a year to get everything ready – registering the company, getting licenses, even just opening a bank account,” Santos explains.
The technical launch also had its challenges. When e-moob moved to its own brand using ATOM Mobility in December 2024, there were initial issues with starting rides due to firmware and hardware compatibility. “Some scooters couldn’t be unlocked properly, and we had a few tough days. But the team at ATOM Mobility helped fix it quickly, and within a week we had everything working smoothly.”
Before launching under the name e-moob, the team operated using their own brand called Evikes on the Bird platform. “That’s how Bird was working with partners back then,” says Santos. “It was our brand, but the operations were fully integrated with Bird’s system.” This setup helped them gain visibility among tourists – especially American visitors who already had the Bird app – but also came with limitations.
Switching to ATOM Mobility: Gaining control
Before launching under their own name, e-moob operated under Bird’s platform. While that brought initial visibility and trust – especially from American tourists who already had the Bird app installed – it came with limitations. All changes, pricing, or refunds had to go through Bird’s team. When parts or new scooters were needed, delays became a serious problem.
Eventually, the lack of flexibility pushed e-moob to go independent.
With ATOM Mobility, Santos and his team gained full control. “Now I can change prices, send bonuses, and refund directly. We also choose and buy our own units from Okai, instead of waiting for Bird. We manage customer service in-house. It’s been a major change.”
The result? e-moob is now operating at nearly the same revenue level with their new ATOM-powered fleet of 160 scooters as they were with their much larger Bird fleet of around 300 to 400 units. “We make almost the same amount of money with half the scooters,” says Santos. “That was an unexpected success.”
Adapting to the local market
Electricity prices in Aruba are high – around 2.5 times higher than in Miami – which directly impacts scooter charging costs. This shaped e-moob’s pricing strategy. Rides cost about $0.56 per minute and $1.07 to unlock, including the local 7% tax. These prices are slightly higher than in mainland U.S. markets but necessary to maintain profitability.
As for user features, subscriptions and loyalty programs haven’t played a big role yet. “Most of our users are tourists – they come, ride, and leave. There’s no long-term user behavior,” Santos explains.
Running the business day-to-day
Santos still handles customer support personally and uses ATOM’s admin tools daily to manage refunds, view ride history, and track issues. “We get very few support emails – maybe 10 to 15 a month, even with thousands of rides. Most issues come from signal delays when the scooters are in sleep mode.”
While e-moob doesn’t rely heavily on heatmaps or demand analytics (the team already knows exactly where to place the scooters in such a small market), the monthly dashboards and ride data remain useful for tracking performance.
Santos is also looking forward to using upcoming feature that allows tagging locations on the map – restaurants, hotels, or partner businesses – to increase visibility and engagement.
Challenges and strategic pivots
One of the biggest challenges came when Bird stopped supplying new hardware. “Our competitors arrived, and we needed new scooters, but Bird couldn’t deliver. We waited over a year, and that’s when we realized we had to build our own brand.”
Buying directly from Okai and using ATOM Mobility gave e-moob independence. It also opened the door to support multiple vehicle types. That’s essential for their next move: launching moped (Vespa-style) sharing in Spain.
“We’re already negotiating with suppliers,” says Santos. “We’re aiming to start next summer in Spain – our first European market. It’s a big step, especially since mopeds are a new category for us. New parts, new maintenance, new challenges. But we’re ready.”
Looking ahead: Europe and beyond
The moped launch in Spain isn’t just about growth. It’s a way to move into more scalable, tourism-driven markets. Aruba has reached its limit, and Costa Rica has proven slow to scale due to logistics and local bureaucracy. Europe offers a more mature market – and new opportunities.
e-moob is also in discussions with local delivery apps for third-party integrations. While current scooter zones are too limited to justify monthly fees, mopeds will expand the service range and open new B2B possibilities.
Santos is also exploring the potential of building stronger local loyalty by partnering with businesses and hotels. It’s a small use case, but one that could help bridge the gap between tourism and local use.
From hobby to ecosystem
Surprisingly, e-moob is a side business for Santos. His main company provides IT infrastructure for hotels and casinos, while he also manages a real estate firm and a smart home business in the U.S.
That existing network actually helped launch e-moob. “We started by placing scooters in private buildings developed by people I already worked with. Public spaces weren’t available at first, so private locations made it possible,” he recalls. “Now, we even have scooter parking inside the Ritz-Carlton and St. Regis hotels.”
Community, growth, and the power of being present
Santos regularly attends industry events like the Micromobility Conference. “It’s small, but valuable,” he says. “Meeting partners in person helps us move deals forward. Last year we made great connections. This year we’re closing our first moped deal because of those conversations.”
For Santos, success is not about buzzwords or fast scaling. It’s about growing smart, solving real problems, and building sustainable operations. “We’re proud of how far we’ve come. We’ve grown the fleet, expanded the business, and made something that works.”
Advice for new operators?
“Get full control from day one. Don’t depend on someone else’s rules,” Santos says. “The more control you have – over the operations, the pricing, the support – the better you can react to what your market really needs.”
With its strong base in Aruba, growing operations in Costa Rica, and exciting plans for Europe, e-moob is not just a scooter company – it’s a case study in smart, independent micromobility growth.
When it comes to the future of e-scooter sharing, there are some pretty conflicting opinions out there. Some say it's the future of micromobility, others are less optimistic.
When it comes to the future of e-scooter sharing, there are some pretty conflicting opinions out there. Some say it's the future of micromobility, others are less optimistic.
Ultimately, the success of scooter operators all depends on their ability to find profitability.
Let's be honest – this industry has higher-than-average overhead costs. The hardware itself is a major investment, and profits are further seeped by the maintenance workforce, storage, relocation costs, and new regulatory requirements that are regularly introduced.
But profitability is possible.
We spoke to Heiko Hildebrandt, co-founder of Bullride, which helps mobility companies offload their assets from their balance sheet to keep them in the black.
The economy is just starting to stabilize as we exit the Covid slump and enter the new normal. How did Covid affect the micromobility sphere?
A study published in Bloomberg found that monthly ridership fell drastically in 2021, but made a comeback in 2022 when people returned to office.
Source: Bloomberg
Now, that's using US-based brands as a model.
Heiko Hildebrandt shares that the scooter operators he's worked with have experienced a similar effect:
“Corona was the greatest fuel you could pour onto the micromobility fire. During Corona times, people hardly used public transport, and most people switched to scooters. We saw two of the biggest micromobility brands in Europe, Bolt and Tier, raise record-setting VC investment at the end of 2021 – totaling 1.4B EUR – a clear sign of traction. And since Covid has ended, we've seen a 30%-40% slump in demand. So was Covid bad for business? Not according to my perspective.”
However, according to Heiko, the real challenge is to make the unit economics work. Because the question is not about whether the product is in demand. The question is does it make sense from a business perspective.
The scooter industry, while in demand, must face challenges that directly impact their unit economics. For some businesses, it pushes them over the edge and drives them into insolvency.
By knowing what those challenges are, scooter businesses can better set up their business models to protect their profitability.
In order for a scooter's lifetime to be profitable, it has to be in use for at least 2 seasons – some even say, for 4 years. That means that the scooter has to be durable, easily maintained, with cost-efficient replacement parts.
“Scooters are usually imported from abroad (mostly China), and shipping costs are now 8x higher than they were two years ago. The costs of electronics components are ever increasing.”
Jürgen Sahtel, Manager of the ATOM Vehicle Marketplace, agrees that the prices have gone up over the past two years.
“For example, hardware prices for the new Segway models have increased more than 40% over the last 16 months. And this trend is across all manufacturers – new scooters could be obtained starting from 650EUR and up, while more advanced models readily available in EU are priced at around 1000EUR per unit.”
The hardware is one of the biggest up-front investments that a scooter operator faces. But it's also critical to balance cost with quality, as you need to be so resilient that it can withstand public use over the course of 2-4 years.
When the e-scooter sharing industry took off, the industry was so fresh that there wasn't any regulation in place to keep it in check. It was the wild west, and operators were able to take advantage of the regulatory grey area.
Now, municipalities are starting to crack down on the industry and putting laws into place. Regulation, overall, is a good thing. However, the way it's done now shows a lack of understanding about the unit economics and its regulation that is being enacted.
“Most municipalities are limiting the size of a fleet that one scooter competitor can have. Their goal is to reduce the amount of scooter clutter on the streets. But that number is often too low to ensure what we call “natural floating” – the process of humans moving the scooters around the city. This puts a larger strain on relocation and charging teams.”
Other burdens placed on scooter brands is the stricter demarcation of allowable parking zones. This is a factor that impacts relocation teams – those responsible for bringing scooters from less popular zones back to city centers and transport hubs. Additionally, mandatory tenders with the municipality are usually offered only for one year, making planning rather difficult.
A new trend that Heiko mentions seeing from a regulatory perspective is the emergence of mandatory insurance.
“Scooters used to be classified as bikes, and thus, similarly regulated. Now, they're being reclassified as motored vehicles, which have different regulatory requirements, including mandatory insurance.”
This further skews the unit economics of each ride.
On the other hand, regulation can also play an enabling factor. Heiko shares that if tenders could be extended for, say, 3 years, it could provide scooter brands with planning stability. If municipalities limited only 2 competitors in a city, this would ensure enough demand to make the unit economics work.
Heiko believes that the future lies in the shared economy. He's among the 4 co-founders of Bullride, an investment platform that shoulders the burden of the hardware investment and splits the scooter rent with the operating brand.
How does it work?
The idea works for a number of reasons.
The operating brand then may use a leading vehicle-sharing platform ATOM Mobility, to fast-track their time to market. ATOM takes profitability even further with its unique pricing model. Instead of the common model of cost-per-vehicle, ATOM uses a cost-per-ride model. That means that if you have less demand (and as a result, less income) in a certain month, then you pay less for use of the ATOM platform.
But scooter sharing is just the beginning. This same model, Heiko believes, can be applied to e-bikes, e-scooters, carsharing, even wind turbines and major investments like that. Why shouldn't a community be able to jointly invest in and co-own the infrastructure that they need to live?
This is a unique model that hasn't been commonly seen elsewhere. It's more than just scooters – Bullride believes that at the heart of it, what they're doing is democratizing asset ownership.
If you're looking to launch or scale your own vehicle-sharing business, contact the ATOM Mobility team to learn more abut this opportunity.
The venture building program ATOM Mobility Hub is run by technology company ATOM Mobility in close cooperation with innovation management company Helve to help ambitious entrepreneurs build mobility ventures from zero. ATOM Mobility Hub is the first accelerator designed for new entrepreneurs with no IT knowledge and tech skills with the ambition to start vehicle sharing, ride-hailing or on-demand delivery businesses. Applications for the venture-building program are open to any talented entrepreneur until September 13.
The venture building program ATOM Mobility Hub is run by technology company ATOM Mobility in close cooperation with innovation management company Helve to help ambitious entrepreneurs build mobility ventures from zero. ATOM Mobility Hub is the first accelerator designed for new entrepreneurs with no IT knowledge and tech skills with the ambition to start vehicle sharing, ride-hailing or on-demand delivery businesses. Applications for the venture-building program are open to any talented entrepreneur until September 13.
The nine-week online acceleration program is created to support aspiring entrepreneurs and mobility professionals in launching their next mobility venture in three verticals - shared mobility, ride-hailing, or on-demand delivery. The program will take place from October to December and under the guidance of experienced mentors from companies such as Adyen, Funderbeam, Movmi, and EIT Urban Mobility and many others, the participants will work on ideation and goal setting, market exploration, product building, sales and marketing, as well as road-mapping. At the end of ATOM Mobility Hub, the participants will be ready to launch their Minimum Viable Product (MVP), face investors, both attracted by the program and not, to pitch their new venture concepts to attract investment, and start their mobility businesses.
“For us at ATOM Mobility, the mission is to help talented entrepreneurs launch and scale their businesses in the mobility space. We see that some very talented founders and startups have limited access to the necessary technology, expertise, and funding. We have created ATOM Mobility Hub to solve this exact challenge. As the technology is expensive and developing it takes time, with this program, we can help to speed up the process and act as a technology partner,” states Arturs Burnins, the founder and CEO at ATOM Mobility.
The total prize fund of the accelerator exceeds 30 000 EUR in technology and business support and will be split among the strongest teams at the end of the programme. In addition to ATOM Mobility's software, the teams ready to innovate will also compete to receive prizes from such accelerator partners as Adyen, Funderbeam, Fluctuo, Sumsub, ACTON, Movmi, and Knot, all to facilitate the launch of their businesses as well as help with attracting external funding.
In photo: Marija Ručevska, Partner and Founder at Helve, and Jurgen Sahtel, Partnerships Manager at ATOM Mobility
"Venture building programs like ATOM Mobility Hub enable teams to efficiently build startups with the support they need right at the early stages. Founders have access not only to experienced mentors-founders but also directly to mobility professionals with industry experience and learnings to pass on. The global mobility market in 2021 was estimated at almost $40 billion, with an expected annual growth rate of 25%. This indicates great potential for program participants to continue what they started and develop their startups into strong market players after the program," reveals Marija Ručevska, founder and partner at Helve.
ATOM Mobility and Helve invite any talented entrepreneurs to apply for the program with their idea either individually or as a team. The applications are open until September 13, the online program will kick off on October 3 and conclude on December 14 with a demo day event. More information about ATOM Mobility Hub and the application form can be found on the program website
Having a great business idea is rarely enough – you also need money to get the ball rolling. But what if you don't have tens of thousands just laying around to bootstrap your business? Or don't want to go the traditional way and attract VC funding in exchange for a large number of company shares?
Having a great business idea is rarely enough – you also need money to get the ball rolling. But what if you don't have tens of thousands just laying around to bootstrap your business? Or don't want to go the traditional way and attract VC funding in exchange for a large number of company shares?
This is where many founders choose to crowdfund.
Crowdfunding is a way of raising money for your business from a large number of people through online platforms. In 2000, ArtistShare became the first dedicated crowdfunding platform, and since then, crowdfunding has become one of the top funding sources for businesses, with the global market estimated to reach $300 billion by 2030.
If you're looking to fund your vehicle-sharing business, crowdfunding might be one of the options. It can not only help you attract money but also test your business idea in the first place. After all, if enough people are ready to back your idea, it's a clear sign it has a place in the market.
Screenshot from www.funderbeam.com crowdfunding platform.
For your vehicle-sharing business, there are three main types of crowdfunding to consider – rewards, debt, and equity. Let's take a closer look at each of them!
This is considered the “traditional” type of crowdfunding and is currently the most popular. The idea is simple – people contribute to a business idea, expecting to receive a reward, such as products or services, at a later stage.
Platforms for rewards-based crowdfunding (few examples):
Who are the backers?
Regular people with little or no experience in investing; early adopters – people who embrace new things before most other people do. Generally, these people invest because they truly believe in the idea and want to help it come to life, as well as because they just want to be the first in the world to receive the product.
Best for:
Businesses at early stages – idea or early development. Rewards crowdfunding is also for established businesses looking to launch a new product or expand to new markets.
Debt-based crowdfunding – also known as peer-to-peer (P2P) lending – means that the crowd lends money to a company, which it needs to repay with interest by a certain deadline. The idea is similar to borrowing a loan from a bank, except that in this case, there are many lenders instead of one.
Platforms for debt-based crowdfunding (few examples):
Who are the lenders?
Lenders that support companies via debt-based crowdfunding are individual investors looking to earn a higher profit on their cash savings and/or diversify their portfolio. These investors care about two things – whether the company will be able to repay the loan and how much they'll earn in interest payments. Everything else is secondary.
Best for:
Companies with a stable revenue that can more or less accurately predict their cash flow to repay their lenders. Generally, this is for companies at different stages when they've started to make a profit.
Equity-based crowdfunding allows businesses to give away a portion of their company to a number of investors in exchange for investment. Investors receive shares in the company based on how much money they've contributed.
Typically, equity-based crowdfunding is done in a way that first, the crowdfunding platform takes the company's equity, then sells the shares on their platform.
Platforms for equity-based crowdfunding (few examples):
Who are the investors?
Typically, these are quite seasoned investors with experience in stock and/or startup investments who are now looking for higher-risk, higher-yield investments. These people might be less interested in the idea or cause behind the business and more in its potential future growth and profits.
Best for:
Businesses at all growth stages, except for the exit/acquisitions stage.
How much a successful crowdfunding campaign raises can differ greatly depending on the stage of your business and the type of crowdfunding you've chosen.
For example, according to the equity-based crowdfunding platform Seedrs, businesses with MVPs usually raise between €30k and €50k, whereas early-stage businesses – between €50k and €250k.
In the meantime, on Kickstarter, the rewards-based crowdfunding platform, the majority of successfully funded projects raise less than $10k. Tech products typically raise between €20k and €100k.
How about vehicle-sharing businesses? Here are two successful examples:
To start a bike-sharing or scooter-charing business with 40 vehicles, you should aim for at least €40k. This is doable with all types of crowdfunding models if done right.
Now, let's see what “right” means and how to make your crowdfunding campaign a success.
A successful crowdfunding campaign can help you get your business off the ground and raise even more funds than you had expected. The harsh reality, however, is this: as many as 85% of crowdfunding campaigns fail and never reach their set goal.
To increase your chances of a successful crowdfunding campaign here's your basic to-do list:
This depends on your funding goal, the stage of your business, the type of your product, and even your target market. For example, AppBackr is an app-specific crowdfunding platform, StartNext is for products for the German market, while Kickstarter is only available to creators in 25 countries.
People backing projects on Kickstarter vs Funderbeam can differ greatly. For example, on Kickstarter, people are more interested in the “coolness” of the product, whereas investors funding companies via debt-based or equity-based crowdfunding platforms care more about the company's projected growth and cash flow, and the money this investment is going to make them. Keep this in mind when crafting your pitch!
One of the key secrets to launching a successful crowdfunding campaign is investing heavily in pre-campaign lead generation. Start building a community and an email list of supporters as early as you can – these people will give your campaign the necessary first push to succeed. You should aim to collect 30% of your funding goal within the first week – then, the campaign is likely to reach the goal.
Good storytelling is the key to your campaign's success, no matter who your investors are. That said, the stories they want to hear differ. For a reward-based campaign, craft a story around your product that evokes emotions – make people laugh, help them imagine themselves with your product, or be angry about the issue it's going to solve. For an equity-based campaign, you should focus more on highlighting your team's strengths, market knowledge, and long-term vision.
Apart from an option to buy your product, it's recommended to include some lower-priced options for people who just want to support you. For example:
Other things that can help you launch a successful crowdfunding campaign include:
One of the biggest mistakes founders make is assuming that it's enough to have their campaign launched on the chosen crowdfunding platform, and people will come and invest in it.
The reality, however, is this:
A successful campaign requires a lot of work outside the crowdfunding platform – you need to proactively and systematically look for supporters and persuade them to invest. So, to improve your chances of succeeding, start preparing months before the launch of the campaign.
ATOM Mobility, a leading developer of shared mobility platforms, and Anadue, a leader in profitability automation for shared mobility, today announced that they will be working together to improve the competitiveness and profitability of shared bikes, scooters, and mopeds. This cooperation will provide benefits to shared mobility operators and the cities that host them.
ATOM Mobility, a leading developer of shared mobility platforms, and Anadue, a leader in profitability automation for shared mobility, today announced that they will be working together to improve the competitiveness and profitability of shared bikes, scooters, and mopeds. This cooperation will provide benefits to shared mobility operators and the cities that host them.
Shared Micromobility is a transport movement that is sweeping the world. Small, clean, powered vehicles, typically electric bikes, scooters or mopeds, are increasingly being used as a cheaper, greener, and more flexible alternative to cars. Shared micromobility adds an additional level of convenience as riders can hop on and off vehicles whenever and wherever they need, without the need to invest in a vehicle or worry about maintenance and recharging.
“ATOM Mobility has built an all-in-one solution that allows new shared mobility operators to launch in 20-days. ATOM empowers entrepreneurs to launch their own vehicle-sharing platforms. Our platform relieves all the technological headaches. Our customers are entrepreneurs, who understand the local market needs better than anybody. We help them to focus on marketing and operations and we take care of the technology.” said Jürgen Sahtel, Head of Partnerships at ATOM Mobility. “Our cooperation with Anadue helps our customers reach profitability faster while providing an edge over competitors”.
Anadue does smart mobility analytics particularly for micromolbility to help make vehicle sharing business profitable. “It is a data-driven business. The bigger you become, the more complicated it gets. Using powerful Machine Learning and deep systems automation, Anadue solution identifies ways to improve fleet utilization and availability, and executes actions to rectify issues, driving up rides,” comments Mike Manchip, CEO, Anadue.
ATOM Mobility and Anadue are working together to deliver the best shared mobility solutions possible. Anadue’s Profit Automation ensures ATOM Mobility’s customers launch fast, grow fast and provide the best possible shared mobility service to their customers.
About Anadue
Anadue is growing shared micromobility in over 25 cities across 6 countries. We provide Operators and Cities with the tools they need to grow shared micromobility. Our technology combines real-time data from shared vehicles with a wide range of other data, and uses Machine Learning and Predictive Analytics to support new features, automate processes, and generate high-value insights needed to provide clean, safe and profitable mobility services.
About ATOM Mobility
ATOM empowers entrepreneurs to launch their own vehicle-sharing platforms. ATOM’s software is represented in more than 100 cities worldwide and is dedicated to providing the best experience to its customers. In order to do that, ATOM has partnered with more than 40 hardware and software partners to help its customers thrive.